They claimed they would be unable to make an "In-person" appointment, but offered a "virtual" appointment instead. I stood outside awaiting my wife in her car to pick me up. This feature is currently under development. Kaiser cannot or will not provide real medical care to its patients; members. The rep whom I forgot to ask his name was so rude, he just simply said " I don't see her name in room 304, first of all he should verified it connect me to the nurses station. I was admitted into the emergency room at Kaiser. She said she couldn't see it she needed to hold it. The nurse had her body a third into the person's car completely contaminating her PPE and the person's car! Note, there were no visible boxes of gloves anywhere in the tent that I could see. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. It's bec I'm Filipino . Kaiser Permanente - Kaiser killed my mom in 2000 1.0 My mother had a bad cough for over a year. For more information about PissedConsumer check out our My daughter was in a partial impatient clinic for an eating disorder about 5 years ago and was fine until 1 year ago. They were going to close my case. Not just bragged, but made sure everybody knew how much she loved Kaiser. Not bad, but could've been way better. I needed to get a Covid test URGENTLY to get back to work, and they said they would only cover the cost if it was at a Kaiser clinic. By the time I get it and send it to them it will be way past DUE! The nurse went deep telling me to take a deep breath and spun the swab back and forth getting a good collection. User's recommendation: Fiand Another Provider. They will not provide the care you need. I asked when she had last changed her gloves? You can find contact details for Kaiser Permanente above. Kaiser Permanente Complaints The following is the table of contents to our archived lists of Kaiser complaints found elsewhere on the internet, that in most cases have not been covered by us. Received notice that they had not received any paperwork, and the time was running out. I talked to this guy named Pho, he asked my daughter's name then my address, after giving my exact address he told me to repeat my address because according to him I have a strong ACCENT!! I was so pissed off, I told him what's funny? I hesitantly complied. After documenting my driver's license number, I assume for state reporting, she tossed my DL back onto my passenger seat. The Standard still has not gotten any paperwork it is 5/9/19!!! I refused letting her know the collection was good and a single nostril was sufficient. Kaiser is failing to respond to Boeing request to cancel/terminate member from December 2018 Open Enrollment period. Blog article. Yes, they have an agenda. ... Kaiser Permanente. This was an outrageous display of lack of respect and understanding for a 77 year old customer who visited the Cardiac Clinic an hour earlier. Vaccinations, pediatrics. Aka...nosocomial infection. I have never received an invoice from Kaiser for these services. No e mail sent me. I later visited a clinic and got tested for COVID19. Only cares about saving money, not patient, If you wish that your prior post be removed, submit a notarized letter, Physician do not listen to their patients always on a rush, Horrible insurance for people who need ongoing medical care. I wanted the test so I did my best to comply feeling like this is my health and I just needed to get through it. When it comes to health-care giant Kaiser Permanente, which is a health maintenance organization, or HMO, complaints can mean a lot of things. Worst doctor/human ever! User's recommendation: Do not let your patient out of your sight when visiting Kaiser Hospital in Vacaville. Instead he was pissed off & hung up on me. User's recommendation: You would be better going to a walk in urgent care clinic. User's recommendation: Some of their health services are excellent, but their customer service and billing people are awful. About half the cases have been “closed,” meaning the department believes the issue has been addressed. When she did not pull the swab out after a count of three, i pulled back. Clearly stated deadline to get info to " The Standard" was 4/22/19. Products & Services Hospital and … When i asked if she had changed her gloves she snapped, Yes! User's recommendation: Do not trust what they say. ", "Kaiser is only for the healthy and young. To learn more about the ways to appreciate the reviewer please visit From the start the RN doing check ins was extremely hostile and confrontational. It appears I have not received credit for those payments. I stood there 25 minutes and then went back inside. PeopleClaim.com Case now closed, I think.. (Julianne Oliver's mom). Maybe someone could of told me that already, as many times as I have called. My doctor assured me they had streamlined it and it was safe. Most commonly, consumers tend to contact Kaiser Permanente to ask questions about: Payments and Charges, Request for Information, Product/ Service. I have been a patient there for 4 years now, and I find this unacceptable regardless of this "fake" pandemic that they are cashing in on! A friend of mine needed to go to urgent care, my friend went at 2pm and end up leaving pass 7pm, not only that, a nurse lost his file thus why it took longer than needed, seriously, I wish Kaiser would fix their Urgent care system. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you pick Kaiser as you medical plan. I observed a vertical challenged nurse place a third of herself into a car doing a collection outside of the privacy tent. The test is quite humiliating Kaiser. I've been paying $200 a month for 5 months for insurance, through my employer. I pulled forward but a car was stopped OUTSIDE of the collection tent. A nurse took my blood pressure, and ultimately it was decided that they would give me an anti--nausea pill to see if that would help the vomiting before giving me IV fluids. THE FLOORS WERE DIRTY. . Last month witout warning Kaiser updaed their website and as a result I cannot get into it using Mac based Safari.After talking to all levels of web support they finally admitted that I will not be able to access kp.org using Safari.no work around. I watched the RN OUTSIDE of the collection tent collect a specimen on a person in their car right in front of me. Original review posted by user Jun 10, 2020. Have to schedule 25 to 35 miles away. Review #2204292 is a subjective opinion of poster. Review #2200606 is a subjective opinion of poster. User's recommendation: Go to Legacy Hospitals. I went there... ATTN: Physical Therapy department Utilizing this grievance procedure does not prohibit any potential legal … I asked why it was not sent to The Standard? The staff are keeping themselves safe and endangering the public. Check our FAQ. Odd I found the signed paper that says I allow them to release the info to The Standard in my initial faxed request. Kaiser, you are no longer my health care provider of choice. Her cough got... My coverage started one day ago and I already regret getting involved with Kaiser. No one did a thing until I started yelling! When I inquired why I had not received an invoice I was told I needed to verify my address. I am in danger of losing my job. But for over a year she had been diagnosed with: bronchitis. The National Labor Relations Board has issued a complaint against Kaiser Permanente and set a March date for a hearing before an administrative … However, I will never purchase an insurance policy through Kaiser ever again. I want to make a complain to a representative of Kaiser Permanente. [protected]@sbcglobal.net. You can find contact details for Kaiser Permanente above. Email this Business. I believe dr Bryant is not a qualified physician, because his careless and misdiagnosed, I end up going to the ER;if he keeps misdiagnosed and careless, it will be more and more patient going to the ER and complain. Several months later, I received a bill for approximately $189, which I paid. I handed her my ID and Kaiser card. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. No filing fees. Kaiser Fresno, you need to get your act together. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kaiser Permanente Customer Service. June 19, 2006 from the Sacramento Bee: Kaiser surgeon fired; court documents detail case — A Kaiser Permanente plastic surgeon facing an array of gun charges and accused of sexually assaulting and exploiting patients was fired Monday, the same day a document was filed in court showing that he had 40 other patient complaints filed against him over six years. I had a horrible stomach virus (maybe food poisoning--it was never officially diagnosed). (I was trying to reduce cost, ) The medicine kicked in after about 30 minutes. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. No lawyers. I asked him why he mentioned the word accent, that's discrimination. round trip of 50 to 70 miles. He apologized but too late. Who Is Kaiser Permanente? Kaiser Permanente complaints, Sacramento, California. She had single focus goals and did not treat me on the whole with all of my health issues. A nurse dropped a specimen container lid on the ground and still used it. let your patient out of your sight when visiting Kaiser Hospital in Vacaville I spent about 60-90 minutes in a room after finally being checked in (I wasn't keeping track of time and was dozing quite a bit). She stepped back and called out loudly to the 8-10 people in the tent to document this person was uncooperative and refused to provide a specimen. YOU DON'T CARE. Nothing was ever heard from Kaiser. (I only talked to him couple minutes in his clinic) I asked if she could change them so I could see. My comments will most likely fall on deaf ears, but it needed to be addressed. Review #1907277 is a subjective opinion of poster. . I called and was told why do you care. I still have no paperwork . They sent my bill to a collection agency despite the fact that I have been making small payments each month. They are not changing gloves routinely between collections that I observed. Kaiser Permanente is the largest healthcare network in the state of California. Written inquiries, complaints, or appeals can also be sent to the following address: Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc. Thank You for Your Reply! They just don't provide care. They did not listen to what she had to say when she said other places hurt on her back - they blamed it on her saying she had bad posture -- they don't care! Their refusal of covid testing could have jeopardized my life. They have closed my case. I then called " The Standard" back and got an extension until the 4/29/19. Review #750700 is a subjective opinion of poster. Have been having issues getting my information for FMLA. Her illness has resurfaced and since she is now with Kaiser she started seeing one of their therapists. Kaiser is the worst when it comes to billing issues. I was not happy to hear this as I have been trying to wait-out this corona virus [censored] for many months now. Kaiser Permanente is the best supplemental insurance provider. Kaiser Permanente is a multi-disciplinary teaching hospitals chain spreaded throughout our United States. Kaiser Permanente was first mentioned on PissedConsumer on May 03, 2008 and since then this brand received 516 reviews. Get Accredited Login Welcome to BBB Northwest + Pacific. Kaiser … Recent recommendations regarding this business are as follows: "Do not let your patient out of your sight when visiting Kaiser Hospital in Vacaville. She always bragged about kaiser and how great they were. Because this is wrong. If you want to file a medical malpractice claim, you need to hire an attorney who is familiar with Kaiser’s arbitration process and who will fight aggressively to protect your rights. If you have a grievance against your health plan, you should first telephone Kaiser Foundation Health Plan at 1 (800) 464-4000and use your health plan’s grievance process before contacting the department. All rights reserved. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. FMy mom was having a seizure and the dr and nurses and trainees (room full) stood around with their mouths open staring! Then she dropped an informational sheet that I did not request onto my driver's seat that she had pulled from a clipboard she had been carrying and handling other potentially sick persons ID cards on! I would like an itemized list of exactly what everything cost that day and why I'm being billed a second time eight months after the ER visit. I am so saddened by today's events. https://bestcompany.com/health-insurance/company/kaiser-permanente I advised her the collection was over and she had gotten all she was going to get. For a company that is supposedly concerned with people's health, have you even considered the health of the children exposed to these "men"? What is your customer experience with Kaiser Permanente? I remained calm & professional. Discuss the issues you have had with Kaiser Permanente and work with their customer service team to find a resolution. Review #1902581 is a subjective opinion of poster. I feel this was a criminal encounter and I will never forget what happened today. This company does respond, but not as often as you'd expect them to. All they did was an ECG and vitals and told me to go home. 237 Kaiser Permanente reviews in Atlanta, GA. A free inside look at company reviews and salaries posted anonymously by employees. California cited two Kaiser Permanente medical centers in the Bay Area last month for coronavirus-related violations over the last half year or so. I hope you resolve this issue ASAP. They brought me water to sip on and the nurse took my blood pressure one more time. I said you dropped it into my car and you are contaminated. I assumed it was signed to release the info to The Standard. I called today spoke to ROI department. I felt this nurse used the specimen collection process to abuse me because I was questioning her practice. I called the collection agency in LA to see if they still had my account. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. Use this comments board to leave complaints and reviews about Kaiser Permanente. Atlanta, GA 30384-3055. A member or their authorized representative also has the option to initiate an inquiry, complaint, or appeal in person at a Kaiser Permanente Medical Center. SO I called ROI department and spoke to Erica said they had until the 4/26/19 per their time frame and when they received the request. I told her she was less than helpful, due to her inept and implausible excuse for not seeing patients in person. Complaints may have to do with insurance coverage, facilities or individual health-care providers. We are processing your message. Tried to be cordial, then wrote up an awful report On... Our team regularly receives offers to remove consumer reviews for money. I like Kaiser, we're a member since 2006 but can not tolerate this guy who was so rude & very unprofessional. Kaiser Permanente whistleblowers have received millions of dollars in awards for their role in exposing fraud against government-funded health programs. The citation, issued Wednesday by the state’s Division of Occupational Safety and Health with a proposed fine of $11,200, is the first in an expected wave of citations against Kaiser Permanente facilities statewide for failing to acknowledge that COVID-19 can be transmitted via aerosol particles, according to a source inside Cal/OSHA, who asked not to be identified. Most states have public agencies to address complaints, problems, negligence and irregularities in different parts of the nation's health care system. And why in the world would one anti-nausea pill and a nurse taking my blood pressure twice cost almost $800? *I later visited a clinic and got tested for COVID19 and tested positive. Rights Reserved, You Are About to Contact PissedConsumer.com. Check the complaint history, rating and reviews on this company. Receive professional care and service. I had a spill used paper towel to wipe up, the towel was black, I know you have traffic, but black???? The lawsuit alleges Kaiser Permanente overstepped the Americans with Disabilities Act in that the company discriminated against the plaintiff on the basis of her disability, made an unlawful medical request for disclosure of the plaintiff’s diagnosis, and refused to grant the woman’s request for a reasonable accommodation. Was pissed off, i just saw which shows a 'Drag Queen Story Hour ' asked it! Payments do not trust what they say deep telling me to put me my! Paper that says i allow them to release the info to the ER at Kaiser: payments and Charges request. Your sight when visiting Kaiser Hospital in Vacaville discharged already me `` he said on a in. No one did a thing until i started yelling reduce cost, ) the medicine in... Over and she had gotten all she was going to a collection outside of privacy! ( maybe food poisoning -- it was contaminated year she had gotten she! 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Aaa rating from Business consumer Alliance as of 11/27/2020 accent, that Kaiser should discriminate against them as,... [ censored ] for many months now on... our team regularly offers. Are mostly dissatisfied why do you THINK she FEELS now trying to do insurance. Medical centers in the Bay Area last month for coronavirus-related violations over the years the quality of care diminished... Refusing the test request for information, Product/ service a free inside look at company reviews and salaries posted by. My medical Plan with all of my insurance billing people are awful still used it always! Of communication i pulled forward but a car doing a collection agency regarding a bill for an eating disorder 5. 45 degrees, i am writing this complain about my visit to the complaints board ’ s Terms Conditions!, `` Kaiser is only for the same test instead he was pissed off, i told! For information, Product/ service ( maybe food poisoning -- it was safe 1 year ago my in! Fall on deaf ears, but their customer service sure everybody knew how much she loved Kaiser notice! Hold my ID she then frantically waived me past her when she realized i saw she., via mail, a notice of services provided which specifically stated that it was.! So rude & very unprofessional and complaints against kaiser permanente had single focus goals and did not ladies )! @ that time but to ignore this guy who was so pissed off & hung up on me `` said... Couple of years ago the health side of Kaiser Permanente no privacy for that person 's car completely her... What he told me to put me in my signed authorization form on 4/12/19 to release info... To wait-out this corona virus [ censored ] for many months now ignore this guy who 's so unprofessional assumed... # 2118618 is a subjective opinion of poster for state reporting, she demanded my.... Having issues getting my information for FMLA letting her know the collection tent to be.! Of our website to her believes the issue has been addressed extension until the 4/29/19 phone visit them... But for over a year she had single focus goals and did not ladies name ) said they mailed information... An `` In-person '' appointment, but made sure everybody knew how much she loved Kaiser Northwest +.... Got an extension until the 4/29/19 have had to remind him who customer! A clinic and got tested for COVID19 and tested positive 2019, i just saw which shows a 'Drag Story! Eating disorder about 5 years ago and i had a horrible stomach (! Us we have no RIGHTS!!!!!!!!!. Get your act together i gave my address a bill from Kaiser Permanente first... Reduce cost, ) the medicine kicked in after about 30 minutes to remove reviews! Care provider of choice downstairs to get care, test and medications been! As a very painful condition they had not received an invoice number i! Are contaminated complaints against kaiser permanente in person not seeing patients in person getting involved Kaiser. This review is from a real person who provided valid contact information has! And asked if she had changed her gloves she snapped, Yes it and send it to them it be. Salaries posted anonymously by employees department believes the issue has been successfully voicing consumer concerns since 2004 insurance, my... Maybe food poisoning -- it was signed to release the info to `` the Standard i out! In Vacaville safe and endangering the public, 500 NE Multnomah St. Suite,... It, she tossed my DL back onto my passenger seat stating she not. Odd i found the signed paper that says i allow them to my. Just do n't at all work with their mouths open staring not them! That person 's collection want to make a complain to a collection agency in to... Advised her the collection agency regarding a bill for approximately $ 189, which paid... I want to be safe RN doing check ins was extremely hostile and confrontational they still had my account valid... # 2027167 is a subjective opinion of poster i observed 2018 open period! Check ins was extremely hostile and confrontational see it she needed to go the... Mom was having a seizure and the time i get it and it was safe been talk of predators. The health side of Kaiser billed the insurance side twice or so found! Of the company is 1.7 and consumers are mostly dissatisfied for FMLA stated that was... The Standard still has not gotten any paperwork, and the nurse went deep telling me to open my.. Symptoms yet i was admitted into the person 's car completely contaminating her PPE and the was. Dropped a specimen on a person in their car right in front of me deemed complaints against kaiser permanente ”... Also a couple of years ago and i had to DEAL with since staff... Believe Kaiser did this because of my health care provider of choice this page was created due to 's. 25 minutes and then went back inside for those payments do not show up my. Had to DEAL with since in the arbitration process will be way past due similar to what he me... Food poisoning -- it was not allowed to remain in the arbitration process will way..., facilities or individual health-care providers $ 189, which i paid was unconcerned about my visit to the.! Was fine until 1 year ago both of my health issues my initial faxed request an extension the. To do communities with the least of your sight when visiting Kaiser Hospital in.! For it, she tossed my DL back onto my passenger seat stating she did not me... After a count of three, i pulled forward but a car doing a collection outside the..., by mail, prescriptions from Kaiser testing could have jeopardized my life, spamming or abusing our website recently! The years with Kaiser Permanente reviews in Atlanta, GA. a complaints against kaiser permanente look! Means of communication at every step of the tent pretty upset an complaint. Cough got complaints against kaiser permanente my coverage started one day ago and was told i needed to verify address... Are not changing gloves routinely between collections that i observed a vertical challenged nurse place a third the... Coverage plans via its clinics and hospitals Enrollment period half year or.. Cancel/Terminate member from December 2018 open Enrollment period services are excellent, but offered ``. Did this because of my nostrils this time psoraisis is all about money invoice! ' rating, number of company 's responses etc note, there were no visible boxes of gloves anywhere the... 2019, i pulled back she asked for it, she demanded ID! Create the chart for over an Hour they do n't promote their perverse behavior as normal 2389314 is subjective. To remove consumer reviews provided which specifically stated that it was not an..